Privacy Policy

Last updated: 26 August 2024

Who We Are

JD Roofing is a local roofing business based in Wigan.

For the purposes of UK data protection law (UK GDPR and Data Protection Act 2018), JD Roofing is the data controller of the personal data you provide to us.

Our registered address is:

JD Roofing
117 Victoria St
Newtown, Wigan WN5 9BN
United Kingdom

For any privacy-related questions, please contact us using the details provided on our website.

What Personal Data We Collect and Why

Data We Do NOT Collect Directly

• We do not use contact forms on our website
• We do not use website analytics or tracking
• We do not use cookies for tracking or analytics purposes
• We do not collect any personal information unless you choose to contact us

Data Collected by Our Hosting Provider (IONOS)

When you visit our website, our hosting provider IONOS may automatically log basic technical information for website functionality and security purposes, such as:

• Abbreviated or anonymised IP address (not sufficient to directly identify you)
• Browser type and version
• Operating system and device type
• Pages visited and time of access
• Referring website (where you came from)

This data is:

• Processed in a way that does not directly identify you
• Stored by IONOS for up to 8 weeks, then deleted
• Used only for technical optimisation and troubleshooting
• Not shared with third parties by us

Data We May Receive When You Contact Us

If you choose to contact us through:

• Phone calls: Your phone number will appear in our call history
• Email: Your email address and any information you provide will be stored in our inbox
• WhatsApp: Your WhatsApp number and messages will be visible to us
• Facebook Messenger: Your Facebook profile information and messages will be visible to us

Why We Process Your Contact Information

When you contact us, we process your data under the legal basis of legitimate interest in order to:

• Respond to your roofing inquiries
• Provide quotes for roofing work
• Discuss and arrange roofing services
• Maintain records of our business communications
• Keep appropriate records for warranties, dispute resolution, and tax/accounting purposes

How Long We Keep Your Information

• Email communications: Retained as long as necessary for ongoing communication and recordkeeping (e.g. quotes, warranties, or required legal/accounting purposes), then securely deleted.
• Phone call records: Retained in phone history as long as necessary, then deleted or automatically cleared by the device.
• WhatsApp/Facebook messages: Retained according to the platform's own settings and as long as needed for the purposes above.

We only retain personal data for as long as is reasonably necessary for the purposes outlined. You can request deletion of your information at any time.

What We Do NOT Do With Your Information

• We do not use your contact details for marketing purposes
• We do not sell, rent, or share your information with third parties
• We do not send unsolicited communications
• We only use your information to respond to your inquiries and provide requested services

Third-Party Services

When you use our contact methods, you may be redirected to third-party platforms:

• WhatsApp: Governed by WhatsApp's Privacy Policy
• Facebook/Messenger: Governed by Facebook's Privacy Policy

These platforms have their own privacy policies and data handling practices that we do not control.

Children’s Data

Our services are not directed to children, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently received personal data relating to a child, we will delete it promptly.

Your Rights Under UK GDPR

You have the right to:

• Access your personal data we hold
• Rectify inaccurate personal data
• Erase your personal data
• Restrict processing of your personal data
• Object to processing of your personal data
• Data portability (receive your data in a structured format)

To exercise any of these rights, please contact us using the contact information on our website.

Complaints

If you have concerns about how we handle your personal data, you can contact the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us using the contact information provided on our website.